Red Roofs Surgery - How to make an appointment to see your doctor or nurse at the surgery

Red Roofs Surgery
31 Coton Road
Nuneaton
Warwickshire, CV11 5TW
Tel: 024 7635 7100

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Appointments

Home Visits

Emergencies

SURGERY APPOINTMENTS

Tel: 02476 357100

All consultations are by appointment. To make an appointment telephone 02476 357100 between 8.00am and 12 noon or 1.30 and 6.00pm Monday to Friday.

We feel continuity of care is important and would like you to choose one doctor to be your usual doctor, however this can not be guarenteed and it will be necessary to ses other doctors if your requsted doctor is not avilable.

If you need to be seen on the day that you are calling it is advisable to ring in the morning to make an appointment. Most appointments are available on the day, however we do have a number of appointments that can be booked up to four weeks in advance and would ask that you take advantage of these, if you have an ogoing condition and wish to see a specific Doctor.

SATURDAY CLINIC

We now offer a pre-booked clinic with a GP or a Nurse on Saturday mornings from 8.00 -12.00 for patients that find it difficult to attend during the week. (please note the telephone system is not in operation on Saturady mornings)

URGENT APPOINTMENTS

Tel: 02476 357100 If you need to see a doctor for a medical emergency, please tell the receptionist when making the appointment. The receptionist will need to consult a doctor before booking a time and the doctor may wish to speak to you, so please be ready to give some medical details

LATE /MISSED APPOINTMENTS

If a patient arrives more than 10 minutes late for their appointment, they may be asked to rebook for another day. It is important that patients keep their appointments. Missed appointments are wasteful and represent a significant loss of doctor and nurse time. If a patient regularly fails to arrive for their appointment then we reserve the right to request that they register with another practice.

TELEPHONE ADVICE

Tel: 02476 357100 To arrange a telephone appointment with your doctor please speak to a receptionist. Your doctor will try to take your call as close to the appointment time as possible. You may be asked to "hold the line" while the doctor finishes an ongoing consultation.

Home Visits

Please telephone 7635 7111 before 10.30am if you require a home visit.

Home visits are for patients who are too ill to come to the surgery. The doctor can see three or four patients in surgery in the time it takes to do one home visit.

The surgery contains better facilities for examination and treatment than are available in your home, so it is better to come to the surgery if at all possible.

In order to help the doctor, brief details of the illness is required in order to deal with your request appropriately.

The doctor may telephone you beforehand to discuss the visit.

Emergencies

A receptionist will answer between 8.00am and 12 noon and 1.30 and 6.30pm on weekdays.

At other times a recorded message will tell you what to do, please wait and listen to the WHOLE message.

When you ring the out of hours doctor please give the following details:

Name and age of the patient.
Address of the patient or address where the patient can be found.
Telephone number if possible.
Brief details of the problem, eg severe chest pain, sweating and breathlessness.

If the call is after dark leave the lights on so that the doctor can find the house easily.

NB: Please only call the doctor outside the surgery hours if you consider the problem is so urgent it cannot wait until the surgery reopens.

Further Information

For quick medical advice online or on the telephone contact NHS Direct

NHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare services