Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using Voice Connect, please dial 02475 102 720 to use this service
  • bring the paper form to the surgery, Monday to Friday from 8:00 am to 12:00 pm and 1:30 pm to 6:30 pm

Repeat prescriptions are computerised. Your doctor will explain the system when you are issued with the repeat prescription slip. However, you will need to nominate a local pharmacy where you would like to collect your prescription. To do this, please use the Contact Us Online admin request.

Please give 48 hours (excluding weekends and Bank Holidays) for any prescription requests to be processed.
If you encounter any problems, please contact the surgery.

Non-urgent advice: Please Note

Please do not request medication that is not on a repeat prescription. New medications cannot be prescribed without an appointment. Please contact our reception team via submitting an online request

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.