We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints/suggestions procedure, drawn up to respond to patient grievances. Please feel free to download our explanatory leaflet.
Our practice procedure is not able to deal with questions of legal liability or compensation. Nevertheless, we hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to Healthcare Commission. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person.
If you wish to make a complaint/suggestion, please write to us or ask one of the receptionists for a complaints/suggestions form or download one here.
Your communication will be sent to our Practice Team who will register it, investigate and report back to you. We aim to inform you of any developments within 10 working days; however, there may be some instances when more time is required.
If, in the unlikely event, a patient sues one of the doctors then we feel that there has been a breakdown in the doctor/patient relationship. In such a circumstance it will be necessary to ask the patient and those living at the same address to register with another practice.