Appointments

All consultations are by appointment. To make an appointment, use the online services from 7.00am to 7.00pm or telephone 02476 357100 between 8.00am and 12 noon or 1.30 and 6.00pm Monday to Friday.

 

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We feel continuity of care is important and would like you to choose one doctor to be your usual doctor, however this can not be guaranteed and it will be necessary to see other doctors if your requested doctor is not available. 

Most appointments are available on the day, however we do have a number of appointments that can be booked up to four weeks in advance and would ask that you take advantage of these, if you have an ongoing condition and wish to speak to a specific doctor.

Non-urgent advice: SATURDAY CLINIC

Saturday clinics have been temporarily suspended but we plan to resume these in early 2022.

Saturday appointments are pre-booked (with a GP or a Nurse) and will be telephone appointments only. The GP or nurse will call you between 8.00 and 12.00. (Please note the telephone switchboard is not in operation on Saturday mornings.)  

Non-urgent advice: URGENT APPOINTMENTS

Tel: 02476 357100 If you need to speak to a doctor for a medical emergency, please tell the receptionist when calling the surgery. Please be ready to give some medical details to the receptionist.
When the doctor has spoken to you, if they feel a face-to-face assessment is clinically necessary, they will invite you to come to the surgery.

Non-urgent advice: LATE /MISSED APPOINTMENTS

If a patient arrives more than 10 minutes late for their appointment, they may be asked to rebook for another day. It is important that patients keep their appointments. Missed appointments are wasteful and represent a significant loss of doctor and nurse time. If a patient fails to attend their appointment they will be sent a letter notifying them. If this is repeated three times in six months or a pattern of this behavior is observed, we reserve the right to ask the patient to register elsewhere. Patients retain the right of appeal in these decisions